DMC Houston, PJ Grady

["James LaLonde" <krfds@xxxx>]

[Moderators note: I'm not going to let this grow into another round of vendor bashing so be warned, I'll be looking over the responses rather carefully]


i have some concerns and opinions on these companies and would like to hear
the groups thoughts/versions of thier experiences with each.

i bought my delorean last oct, and had to have quite a few repairs done...
i ordered some weather seals, clutch parts, some books, a sunstar model, and
just recently a radiator and reproduction side stripes and a defogger
switch.

i ordered the books and model from dmc houston at around the same time i
ordered the clutch but in a seperate order. the clutch was to be shipped
next day and the books and model a slower shipping option. DMC houston was
unable to get the clutch to me the next day and refused to work with any
shipping options. i ordered it from PJ grady who shipped it gladly and
promptly... it was here the next day. DMC houston, simply never sent my
model and books until i called them about it 3 times... they again refused
to pay for shipping themselves or perhaps ship at a faster rate at thier
expense. I spoke to Ms. Lisa Stone, who was very rude, and whose only
response to everything was 'you're gonna have to talk my supervisor' i
believe his name was walter.... however walter was never there.
I eventually did speak with this walter and simply canceled my $1500 clutch
order (and went with grady) and had to settle for him shipping... still at
my expense... the model and books.

more recently around december 1st i placed an order to grady for the
stainless lettering for the rear bumper and some replacement screws... i had
them shipped ups ground and they came accordingly... actually faster than i
had expected.
the same day i ordered the reproduction side stripes (not the new ital
design ones) and a defogger switch from DMC houston. i emailed them just
last night, having not received them, and again Ms. Lisa stone responded
with this;

"Dear Mr. James LaLonde,

In reviewing your past order for parts number 101638 and a2000010 I am sorry
to inform that neither are available at this time. If you would like, we
could contact you when the parts do become available. I also apologize for
the delay in response for this order.

Regards,
Lisa Stone"

for both of the orders that DMC houston messed up on i receieved order
confirmations... and nothing else until i contacted them.
PJ grady on the other hand called me about my stainless letters, stating
that they had no 3m adhesive remover, for my weather seals, in stock (which
i had ordered with the lettereing) and asked me if i wanted the rest of the
order shipped or wait on the remover, and even let me know i could simply go
buy it from meijers and forget about getting it through them. Both people i
spoke with at pj grady.. a middle-aged male and a middle-aged to older
female were very knoweldgable and helpful... unlike Ms Stone.

How do you feel about this? does this all sound characteristic of each
company? If i'm not mistaken there is a representative from dmc houston who
reads the list and sometimes posts... can you comment on my very poor
treatment from dmc houston and perhaps comment on why your company let a
$1500 sale go, then another $200 sale, and lost a customer permenantly?

Needless to say, all of my future Delorean purchases will come from PJ
Grady... regardless of if i could save a few bucks through DMC.

thanks!!
James LaLonde
vin01967



_________________________________________________________
Do You Yahoo!?
Get your free @yahoo.com address at http://mail.yahoo.com