[DML] Re: Houston Experience

["Harold McElraft" <hmcelraft@xxxxxxx>]

Most of us on the list also believe DMCH is a great group of people. 
I am delighted but not surprised you had a good experience. I am 
curious about how they knew right away that the engine replacement 
was the wrong one. Did they explain?

Harold McElraft - 3354


--- In dmcnews@xxxxxxxxxxxxxxx, "Alex Wolf" <alex@xxxx> wrote:
> I just want to share my experience with the guys at DMCH. I drove 4
> hours to get as fuel pump changed, which I THOUGHT was going to 
cost
> $350. When I got there, the first mechanic that looked at the car 
on the
> trailer said he didn't even want to work on it. As it turns out, 
the
> "new" engine that had been put in the car was the wrong engine. It 
was a
> Renault B-26, which is .2 liters smaller than the stock Delorean 
engine.
> About then I was terribly pissed off, being that I had laid out 
all this
> money the week before for a car that was supposed to be a "super" 
good
> deal. After a lot of deliberation, Steven, the owner, came out and
> calmed me down quite a bit. Several of the guys there pushed the 
car in
> to the garage, which was a chore in itself also because the "new"
> calipers were the wrong ones, and they locked up. The brake pads 
were
> locked against the rotors. Now, I am in a GREAT mood. Steven 
showed me
> around the warehouse, gave me a tour of the place and I was 
instantly
> overwhelmed by the magnitude of it. Amazing. So, they go to work 
on the
> fuel pump. When they pulled it out, they discovered, that the tank 
had a
> TON of soot in it, the rubber boot was dissolved, and so on so 
forth.
> Also, the lines to and from the accumulator were damaged. So, a 
$350 job
> went to an $800 job in a heartbeat. Well, while they were fixing 
it,
> someone discovered a fix to the calipers. Some part, and I don't 
recall
> which one, was left off. Easy $100 fix. What impressed me was that 
they
> didn't try to tell me they couldn't be fixed, they told me the 
truth,
> which is not something that you get from mechanics often (I work 
at a
> chain of dealerships, I know what goes on!) My fist experience with
> these guys was impressive. James and Steven took time to calm me 
and my
> wife down, and went over a LOT of things I could do myself, but 
could
> have easily told me they needed to do. Being the newbie I am, I 
wouldn't
> have known any better. I don't come from a technical background, 
so when
> they lifted the car up and showed me what was going on, I was 
completely
> clueless. They didn't treat me like I was a moron; they just 
explained
> it to me. Both my wife and I left happy, (a new fuel system, fixed
> calipers, new door struts, brake switch, and some pads later) and 
will
> be returning to get service done there. Hands down, what a good
> experience! Thanks guys!
> 
> Alex Wolf
> #4608




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