[DML] mailing list or complaint department?
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[DML] mailing list or complaint department?

Occasionally we see a post here of "I just bought a Knuter valve from 
Vendor XYZ but it had no installation instructions!!!"  And we generally 
see a reply of "Well, did you ask them about it?!??"

I think David T. hit it on the head when he said that good vendors stand 
behind their work.  I've had issues with vendors but I took it up with the 
parties in question and was satisfied with the results.  For instance, 
when DMCH swapped out my engine, they managed to lose my engine cover. 
Now, I have a brand-new engine cover and am quite happy.

The case of DMC Joe is quite different.  He apparently had personal issues 
that led him to allegedly defraud customers in order to stay solvent.  The 
effected parties were attempting to resolve the issues with the vendor 
before airing it all out here.  Once a comment is posted onto the 
Internet, it's very difficult to say "oops" and take it back.

If I had a girlfriend that never told me when I did something wrong but 
instead proceeded to trash me behind my back, I would get myself a new 
date for the prom.  So feel free to speak your mind here on the DML, but 
take your issues back to vendors and give them a chance before you sour 
the relationship.

Gus Schlachter
VIN #4695
Austin, Texas

dmcnews@xxxxxxxxxxxxxxx wrote on 07/15/2005 01:44:11 PM:

> If a member of this list isn't happy with a vender I don't understand 
> why it took so long to find out.
> David --- I did not want to post anything negative about Joe while he 
> had my car. After I got my car back it did take me a while to 
> discover all the work that was not performed and after that was the 
> court case. I was even hesitant to post anything now, while I am 
> trying to recover my losses, but I did want to alert others as soon 
> as I felt I could, since this could take quite a while. ..
> Regards --- Chris

[Non-text portions of this message have been removed]

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