[DML] Houston Experience

["Alex Wolf" <alex@xxxxxxxxxx>]

I just want to share my experience with the guys at DMCH. I drove 4
hours to get as fuel pump changed, which I THOUGHT was going to cost
$350. When I got there, the first mechanic that looked at the car on the
trailer said he didn't even want to work on it. As it turns out, the
"new" engine that had been put in the car was the wrong engine. It was a
Renault B-26, which is .2 liters smaller than the stock Delorean engine.
About then I was terribly pissed off, being that I had laid out all this
money the week before for a car that was supposed to be a "super" good
deal. After a lot of deliberation, Steven, the owner, came out and
calmed me down quite a bit. Several of the guys there pushed the car in
to the garage, which was a chore in itself also because the "new"
calipers were the wrong ones, and they locked up. The brake pads were
locked against the rotors. Now, I am in a GREAT mood. Steven showed me
around the warehouse, gave me a tour of the place and I was instantly
overwhelmed by the magnitude of it. Amazing. So, they go to work on the
fuel pump. When they pulled it out, they discovered, that the tank had a
TON of soot in it, the rubber boot was dissolved, and so on so forth.
Also, the lines to and from the accumulator were damaged. So, a $350 job
went to an $800 job in a heartbeat. Well, while they were fixing it,
someone discovered a fix to the calipers. Some part, and I don't recall
which one, was left off. Easy $100 fix. What impressed me was that they
didn't try to tell me they couldn't be fixed, they told me the truth,
which is not something that you get from mechanics often (I work at a
chain of dealerships, I know what goes on!) My fist experience with
these guys was impressive. James and Steven took time to calm me and my
wife down, and went over a LOT of things I could do myself, but could
have easily told me they needed to do. Being the newbie I am, I wouldn't
have known any better. I don't come from a technical background, so when
they lifted the car up and showed me what was going on, I was completely
clueless. They didn't treat me like I was a moron; they just explained
it to me. Both my wife and I left happy, (a new fuel system, fixed
calipers, new door struts, brake switch, and some pads later) and will
be returning to get service done there. Hands down, what a good
experience! Thanks guys!

Alex Wolf
#4608
 
 




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