Re: Door strut debacle

["twinenginedmc12" <twinenginedmc12@xxxx>]

--- In dmcnews@xxxx, James Espey <james@xxxx> wrote:
> DeLorean Motor Company (Texas) was the vendor where the struts were
> purchased from that Rick Gendreau had problems with the struts 
being 5mm too
> long for his application. 

Hello,

Thanks for your reply James.

Because of your excellent customer service, which is very important 
to me, I had refrained from naming your company on the DML as the 
seller of my door struts.

Though my car was extensively modified, the door geometry was not. 
The modifications to my car did not cause the bottoming out of my 
door struts. That notwithstanding, there may be some subtle 
difference between my car and others that neither of us are aware of 
yet.

Being in a customer service oriented industry myself, I value your 
attempts to make things right, and still plan on doing business with 
you in the future!

Rick Gendreau