Re: [DML] John Hervey - Apology
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Re: [DML] John Hervey - Apology

Well done Tom - Thanks.


-------------- Original message from Tom Watkins <outatime81@xxxxxxxxx>: -------------- 

> Moderator Please allow. 
> Group, 
> I want to publicy apologize to John Hervey for what has become a huge 
> mis-understanding. I have been operating under the impression for the past 
> year or so that John did not offer me a refund on the Headlight Saver set-up 
> that I bought from him. There was some issue with the wiring being different 
> on my car that caused the installation to not work properly (but that John has 
> subsequently documented and figured out) 
> John tells me that he in fact did offer a refund and that I declined. I 
> honestly do not remember this. Since John's last post to the DML on this 
> subject was the first time I feel I heard this I must give John the benefit of 
> the doubt and respect the fact that has no reason to lie. 
> In the following year after this sitation took place I have has said some 
> pretty hurtful things about John's product and my experience. This was coming 
> from a place of anger at the mis-understanding that I was not offered a refund. 
> John and I have been communicating in private via e-mail and I have told him 
> at this point I feel that my words on this forum have been harsh and the ill 
> will caused towards him is not worth the $25 the switch refund would have been. 
> I have told John in writing that I do not want a refund based on this 
> mis-communication and the ensuing negative posts I have made. 
> I hope John in a place to accept this public apology. As I told him in my 
> private note, I wish I had talked to him earlier and resolved this rather than 
> to hold a grudge based on a mis-understanding. 
> Tom 

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