Re: [DML] Delorean Product Oversight Committee
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Re: [DML] Delorean Product Oversight Committee

I thought we had it already, isn't that what the DML is for :-)


  ----- Original Message ----- 
  From: Tom Watkins 
  To: DMC News 
  Sent: Friday, June 09, 2006 10:56 AM
  Subject: [DML] Delorean Product Oversight Committee

  I would like opinions on the creation of a "Delorean Product Oversight Commitee" that would be a watchdog "Consumer Reports" type group keeping an eye out for new product inventions/modifications/upgrades/re-designs etc.... for our cars that are being reported by numerous owners for problems. 

  If a product is getting numerous complaints, the committee would contact the seller asking for an action plan on resolving the issue and reporting back to the community as a whole. This group could also "request" a seller recall a product if it meets a certain criteria of complaints to be determned by the committee. If a seller is unwilling to work with the committee on a addressing reports/issues with it's product that would be transmitted to the community as well. While the committee would not have any legal authority to force a seller to do anything, it would speak volumes about a seller if they dismiss the committees inquiries. The committee can report it's findings and post communications with the seller for all to see. 

  The mission statement for this committee would be very specific......If a seller sells a product that begins to generate numerous posts on our forums and it appears they are not taking pro-active steps to address the issues, this seller would be contacted by the committee so it can report findings to all of us. Again, it would have to be the same issue on the same product for it to generate an inquiry from the committee. 

  I don't want to suggest that I feel our current vendors do not handle customer issues properly or fully test products. On the contrary, I feel our full service vendors do a great job with many of our web-based people being top notch as well. 

  I see the committee being elected. It should consist of people in our community with technical knowledge of our cars major systems. To be an unbiased group I would assume it should consist of people not associated with any particular seller or vendor.

  What do you all think? Dumb? Not needed? Good idea?......I think it's important to take the emotion out of the picture when dealing with a product that is starting to generate negative feedback. A committee of this type may be just the thing to create an atmosphere of positive and constructive dialogue that will benefit everyone.

  Tom Watkins

  Do You Yahoo!?
  Tired of spam? Yahoo! Mail has the best spam protection around 

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